Effective Date: 17 August 2025
Last Updated: 17 August 2025
Chaffey & Co (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”).
What Information We Collect
When you submit a message via our contact form, we collect:
- Your name
- Your email address
- Any other personal data you voluntarily include in your message
We do not collect any other personal data, use cookies, or track your activity on our website.
Legal Basis for Processing
Under the UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:
- Consent – You provide clear consent for us to process your personal data when you submit the contact form.
- Legitimate interests – We may process your data to respond to your enquiry, which is necessary for our business operations and does not override your rights.
How We Use Your Data
We use your personal data solely to:
- Respond to your enquiry or message
- Provide support or information you have requested
We do not use your data for marketing purposes, nor do we share it with third parties unless required by law.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Data Retention
We retain your contact form submissions only for as long as necessary to respond to your enquiry or fulfil the purpose for which it was collected. After that, your data is securely deleted.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of your personal data (“right to be forgotten”) |
| Restriction | Request restriction of processing in certain circumstances |
| Objection | Object to processing based on legitimate interests |
| Data Portability | Request transfer of your data to another organisation |
To exercise any of these rights, please contact us using the details below.
Contact Details
If you have any questions about this Privacy Policy or how your data is handled, please contact enquiries@chaffeys.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority: https://ico.org.uk/
